At Hotel Torre del Marqués, we remain committed to innovation in the service of our guests. That’s why we’re introducing Marta, our new Digital Concierge, an intelligent avatar designed to offer you fast, personalized service that’s available at all times, both before and during your stay.
With Marta, we are taking another step towards more comfortable, fluid, and personalized hospitality, integrating advanced technology without losing the essence of the human touch that characterizes us.
This project has been funded by the European Union under the Recovery, Transformation, and Resilience Plan, allowing us to continue innovating to offer an exceptional hospitality experience.
Immediate access from any device
We wanted to make access to Marta as easy as possible:
- At the hotel, you will find the tablet we offer guests at reception. With it, you can enjoy the internet, television, and digital content… and now also Marta, who is ready to help you with any questions you may have.
- Before your arrival, you can access the direct link and a QR code that can be scanned from any device with a camera on our website. This will allow you to interact with Marta even before you set foot in the hotel, resolve any initial questions, prepare for your visit, and discover everything that awaits you.
This early access allows your experience to begin even before check-in.
A concierge who accompanies you and makes your stay easier
Marta is not just an information channel. Its purpose is to act as a complete digital concierge, capable of guiding you, advising you, and helping you organize your experience at Torre del Marqués:
- Answer frequently asked questions immediately.
- Provide up-to-date information on facilities, schedules, and services.
- Recommend activities and experiences during your stay.
- Allow activities to be booked directly from the interface itself, streamlining procedures and saving you waiting time.
All this with friendly, approachable service available 24/7.
Technology at the service of guest well-being
The tablets we already provide to our guests as a complement to their stay—access to the internet, television, and other digital services—now incorporate this new functionality. Marta integrates naturally into the guest experience, facilitating more intuitive access to information and improving traveler autonomy.
One step closer to a perfect stay
The implementation of Marta reflects our commitment to continuously improving the experience of our visitors. We want you to enjoy every second at Hotel Torre del Marqués and feel that, from the moment you first contact us, you have all the tools you need for an unforgettable getaway.
Very soon, you will be able to discover new features and surprises that we are preparing so that Marta can evolve with you.
